Severn Trent Water had been using GIS solutions from ESRI (UK) for a number of years to help it manage its underground assets. When it launched the project to deploy GIS in its customer service centre, it evaluated the latest solutions available from ESRI (UK). Severn Trent Water selected ESRI (UK)’s Intranet mapping solution to make GIS capabilities available to all customer agents in the service centre. In addition, it developed a gazetteer application based on ESRI’s spatial database engine to provide customer agents with a comprehensive searching capability. Through the use of this solution, customer agents can search for maps by address, motorway junction, schools and even the location of chemists and pubs. “If a caller reports a problem on the bend in the road, and can roughly describe the area and a landmark or two, we can find it!” say Severn Trent Water. Read more on in this interesting case study
GIS, Maps, Geo and Location Technology by @gletham
